FAQs

G FUEL is a sugar-free, performance-driven energy drink created by Gamma Labs, designed to boost energy, focus, endurance, and reaction time, especially for gamers and athletes. Each serving of Energy Formula powder contains 140 mg of caffeine and vitamins C, E, B12, and B6.

Yes, G FUEL is used worldwide by people like UFC fighters, eSports athletes, and social media influencers. It’s designed for anyone needing energy and focus, and offers caffeine-free options.

G FUEL is made with natural ingredients, is sugar-free, gluten-free, and antioxidant-rich. Moderation is advised. For questions, call 1-877-426-6262 (US) or 1-631-755-1080 (outside US).

A 40-serving tub costs around 89 cents per serving. Cans range from $2.79 to $2.99.

G FUEL is available in 40-serving tubs and 20 single-serving stick packs.

Effects start within 10-15 minutes, lasting between 4-6 hours, with no crash.

G FUEL offers a variety of unique, delicious flavors such as Hype Sauce, Snow Cone, and Peach Rings.

No, G FUEL is not a pre-workout but can be enjoyed anytime for an energy boost.

Each serving of G FUEL Energy Formula powder has 140 mg of caffeine, focus amino-fortified, and vitamins C, E, B12, and B6. Hydration products are calorie-free, sugar-free, and caffeine-free.

G FUEL Energy Formula contains caffeine, but Hydration Formula and Sparkling Hydration are caffeine-free.

G FUEL has zero sugar, eliminating sugar-related crash.

Suggested to start with one serving daily and adjust based on energy needs. Canned products should not exceed one serving per day. Daily recommended amount for an average person is 400 MG.

G FUEL is a supplement, not a drug, so it doesn't require FDA approval. It is manufactured in FDA-certified facilities and is FDA compliant.

G FUEL contains trace amounts of lead from natural sources, compliant with California’s Proposition 65 warning standards, which are more stringent than FDA limits.

G FUEL is a performance-driven energy drink formula created by Gamma Labs.

Free samples are rare. Follow G FUEL’s social channels for updates on future sample opportunities.

This fix may sound simple, but if you push the strainer as far into the shaker base as possible until it is super tight it allows the shaker top to twist onto the shaker threads for a tighter seal – this helps many customers with the same issue! If this fix doesn't work for you, please send images or video of the leaking shaker to [email protected] and we can further assist!

Joining XP Rewards is simple! Sign up with your email through the Rewards page. You'll get 20 points just for becoming a member! Once you've signed up, you'll have full access to our VIP rewards. Each time you come back, make sure you log in to track your progress, your transaction history and to redeem offers with your points.

Yes they do! All rewards points expire 1 year after the date they are earned. We will send you an email 1 month prior to points expiring due to non-use. 

Once logged in, you can check your point balance on both the Rewards page and your Account page.

Earn points each time you make a purchase on GFUEL.com! Points will be earned on each dollar you spend, excluding all shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. Purchases made at event locations will not accrue points.

You can use your points at Checkout to redeem great discounts! Once logged in and ready to check out, go to the Checkout page to see a slider on the right side underneath the items in your cart. Move your slider to the desired number of points you’d like to use and click "Apply". Please note – you may either use your XP points OR a discount code. Our shopping cart will only accept one discount per order. Discounts are not eligible on any shipping fees and taxes.

While you can accrue points on separate accounts/emails (depending on which account you’re logged in with), you cannot transfer or merge points.

Once logged in, you can check your tier on both the Rewards page and your Account page.

No problem! Click “Forgot Password?” to reset your password. From there, you’ll need to verify your email address and we’ll lead you through the process to get you back into your account. If you’re having any further issues, please email us at [email protected] and we’ll get you sorted!

First, make sure you're signed into your account prior to checking out. If after signing in, if you do not see your point balance -- please clear your browser's cache and cookies. Please allow a few moments to load. After you do so, you should be go to go!

Our gift cards are available in $20, $40, $60, $80, or $100 amounts.

All eGift card sales are final, non-returnable, and non-refundable.

Upon purchase, you'll receive the gift card code via email. Simply use this code when placing an order on line. If you can't locate your code, contact us at [email protected]

Click HERE in order to check your balance!

Yes! All our gift cards are electronic and can be sent via email to your chosen recipient.

G FUEL allows one discount code per order; discount codes can’t be combined.

Using a VPN may cause disruptions on the G FUEL website.

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

G FUEL Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Checkout+ is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Checkout+ to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

The cost of G FUEL Checkout+ depends on the total value of your order.

If your package hasn't had an updated tracking scan in 5 business days, it’s considered lost in transit, and you can file a claim.

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Before your order is in transit, you can reach out to us at [email protected] to receive a refund. If your order is in transit, we are unable to refund G FUEL Package protection.

You’ll have 90 days from the order date to file a claim.

Not a problem! Any replacement orders that are placed by Checkout+ are still insured by Checkout+.

We accept just about everything…except cash!
Amazon Pay
Apple Pay
PayPal
Visa, MasterCard American Express & Discover

**If you are using a Prepaid Gift Card, please make sure to register the card to yourself and your address prior to using it on our website!**
We cannot refund another form of payment if a gift card was used at checkout.

Note: If you are paying with PayPal, Amazon Pay, or Apple Pay, the address, email, and billing information associated with the account will be automatically entered at checkout.

If you would like to cancel your order, please call us at +1 (631) 755-1080. If you choose to email, know that we might not see your email in time and cannot assist once the package has left our warehouse and the order will ship as is.

Although we try to get your G FUEL to you as soon as possible. We know it's hard to wait sometimes.

Orders can be delayed during sales, launches, BOGOs, or USPS recognized holidays. Note: Due to the overwhelming demand of USPS and other shipping carriers there can be a delay during shipment as well.

Occasionally, we bring back fan-favorite flavors for a limited time. Make sure you're subscribed to our newsletter to get notified when these flavors are brought back or new flavors with a twist to some of our classics.

Keep an eye on our launch calendar for scheduled releases so you don't miss out!

We ship everywhere in the United States, Canada, United Kingdom, and practically everywhere else in the world. The following countries currently do not accept G FUEL packages: Guatemala, Iceland, Jamaica, Mexico, Russia, South Africa, Ukraine OR ANY OVER SEAS PACK-STATIONS.

Not sure if we ship to your country? Just give us a call at +1 (877) 426-6262 (within the US) or +1 (631) 755-1080 (outside of the US).

If you purchased a pre-order, your entire order will ship within the date range specified on the product page at the time of purchase, unless you selected Split-Shipping at checkout.

Please note: If a pre-order item states it will ship during a certain month, it does not mean it will ship the 1st of said month, it will ship on any given date within that month.

You may enter your discount during checkout

Desktop
On Desktop there will be a field on the right-hand side of your browser to enter your discount code or gift card.
Desktop Discount Code Field

Mobile/App
On your Mobile browser or G FUEL app select the Show order summary on the checkout page to reveal the Discount code/ Gift Card form field.
Discount code field Mobile/App View

Note: Discount codes cannot be combined. During BOGO sales discount codes are not applicable on sales items.

G Fuel offers various Coupon Codes for product discounts and Free Shipping Codes from time to time. To use your Discount Code, after adding the items you wish to purchase to your shopping cart, enter the discount code in the "Discount" field in checkout and hit apply.

Please note: One Discount Code is allowed per order (no stacking codes). Check the disclaimer with the Discount Code for any applicable terms and conditions. Expired codes are not valid. Shipping costs are not included in calculating minimum purchase requirement. Discount Codes are not valid on previous purchases.

You can use your XP points for a dollar discount on an order or for a rewards redemption. If you choose to use it for a dollar discount, you will find a slider at checkout to choose how much XP you would like to use towards your discount (please note this will count as your order's discount, it cannot be combined with another discount code). Otherwise, you can use the reward page to choose which product you'd like to add to your order, based on your Tier and add it to your cart from there.

Purchase of G FUEL^® Mini Fridge(s) is “as is” with no returns to G Fuel. TO THE GREATEST EXTENT PERMITTED BY LAW, G FUEL DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

The G FUEL^® Mini Fridge(s) comes with a Manufacturer’s Limited Warranty (the “Limited Warranty”) WARRANTY LINK which expires June 26, 2024. In order to pursue a claim under the Limited Warranty, you would need to send:a description of the issue, and pictures to Staples account rep: [email protected] and to [email protected]. The Manufacturer should then open a claim and determine if the damage is under warranty.

G FUEL stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we cannot take back any open product for any reason due to safety reasons as G FUEL is a consumable product.

Requirements for a Refund

• Item(s) must be unopened and in its original condition (e.g., G Fuel Tubs, Stick Packs, etc. must be sealed and apparel must be unused)
• Item(s) must be returned in all original packaging and with accessories and paperwork
• Item(s) must be returned using an insured and traceable shipping method
• The product(s) must have been purchased directly from: GFUEL.com

*** Shipping and handling costs are not eligible for refunds***

Refunds will be issued back to the original form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

We encourage you to call us before returning any product and consult a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative and it does not meet all our requirements, a refund will not be issued.

Note: Returns must be postmarked on or before the 30th day following the date of receipt (e.g., if the receipt has a date of January 1, 2021, the return must be postmarked by January 31, 2021)

We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

We strive to pack all your orders perfectly, but let’s face it — human error is inevitable. Things can happen throughout your packages journey.

Please contact us immediately upon receiving your products of any error or damages.You have 30 days from when you received the order to submit any claims. 

We require images be sent to [email protected] of all items received, the packaging your order arrived in, your invoice, and all visible damages. Once we receive those images, we can help you out!

Shaker Cup Policy - Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.

If you are advised by a G FUEL representative to return your package or any items back to us, please address them as follows:

G FUEL, LLC
Attention: RETURNS
G Fuel, LLC 100 Wireless Blvd
Hauppauge, New York 11788-3955

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.

We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.

If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can give you more information. If there is no longer viable tracking information due to a significant time lapse, we are unable to assist.

If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to [email protected].

Please click here for the Proof of Non-Delivery form.

We don’t offer exchanges, if you qualify for a return. You may return your package and place a new order.

Refer to the G FUEL Shipping & Return Policy page.

G FUEL ships worldwide except to certain countries like Russia, Ukraine, Palestine and South Africa. For assistance, call 1-877-426-6262 (US) or 1-631-755-1080 (outside US).

G FUEL offers carbon-neutral shipping protection against lost, stolen, or damaged packages for an additional cost at checkout.

We process orders Monday - Friday and work to get all your swag out of our warehouse within 10 business days!

Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 10 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

Shipping Option
USA Standard Shipping
Estimated Shipping Times
5-7 Business Days

**Estimated shipping times are provided as a reference. Shipping times may vary based on holidays, launches, preorder availability, etc...

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.

If you have any further questions related to your delivery, please contact our Customer Care team.

Free Standard Shipping on US orders over $55(!!)
*Minimum Subtotal order value of $55.00 before application of coupon required for free shipping to be applicable.

G FUEL^® reserves the right to modify or discontinue this promotion at any time.

Please note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

Payment & Currency Orders are processed and displayed in your local currency. Once payment is processed by your local bank, the charge will appear in your currency.

VAT, Taxes, and Duties

• Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (including Isle of Man and Jersey): We collect and pay all VAT, taxes, and duties at checkout
• All other countries: You are responsible for any applicable taxes, duties, or customs fees upon delivery

Important: We cannot provide refunds if packages are refused due to customs regulations, taxes, or duties, or if seized by customs.

Shipping Restrictions We cannot ship to: Guatemala, Iceland, Jamaica, Mexico, Russia, South Africa, or Ukraine,

**Shipping times are estimates and may vary based on holidays, product launches, and availability.

Sale Policy: We do not offer refunds or exchanges on products purchased during sales or special promotions, including BOGO offers or discount codes greater than 10%.

As soon as your order ships out, you will receive an email with your tracking information. Estimated tracking times are provided by the shipping provider for your order.

Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.

Because the USPS and DHL estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us, USPS or DHL.

Please be aware; international orders can take up to 30 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier, this is not including possible delay within customs.

Note: Transit times do not include the time taken to prepare your order before shipment!

The shipping address cannot be changed after your order is placed.

If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

If any order that was placed during any sale is returned to us due to an incomplete or unknown address OR packages that are refused/return to sender, the sale used CANNOT be applied to a future order.

During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the sales promotion including Free Shipping promotions.

If any additional items are added to your order that include a pre-order product – ALL of the items in your order will ship when your pre-order becomes available, unless you selected and paid for split-shipping at checkout.

Yes, subscriptions can be paused, added to, edited, or canceled anytime via the GFUEL account under "active subscriptions."

Initial shipment typically processes in 1-3 business days. Future orders ship based on selected frequency (30, 60, or 90 days).

Go to “active subscriptions” in your account and select “cancel.” Orders can be canceled up to 24 hours before the next shipment.

Items may be returned if unopened and unused. Returns are at the customer’s expense.

Return address:

G FUEL, LLC
100 Wireless Blvd, Hauppauge, NY
11788-3955.

Selected Energy and Hydration tub flavors. New flavors may be added after a temporary blackout period.

Subscriptions renew at the product’s listed price at renewal. Discount codes may apply if active at checkout.